Shipping Policy

Last updated: April 17, 2026

1. Where We Ship

We ship to all addresses within Canada. We do not ship internationally or to PO boxes in restricted regions.

2. Processing Time

Orders are processed within 1–2 business hours after Interac e-Transfer payment is verified. Orders placed on weekends or statutory holidays are processed the next business day.

3. Shipping Fees

  • Standard shipping: $19.99 CAD flat rate
  • FREE shipping on all orders over $300 CAD
  • Lucky Spin “Free Shipping” reward applies automatically at checkout

4. Carriers & Delivery Time

We use Canada Post, UPS, FedEx, DHL, Purolator, or GLS depending on your destination:

  • Ontario / Quebec: 2–4 business days
  • Maritimes & Prairies: 3–6 business days
  • British Columbia / Alberta: 3–5 business days
  • Northern Territories & remote regions: 5–10 business days

Estimates are not guaranteed. Carrier delays during peak season or weather events are outside our control.

5. Tracking

Once shipped, you will receive a confirmation email with carrier name and tracking number. You can also view real-time tracking on your My Orders page.

6. Discreet Packaging

All orders are packaged in plain, unbranded boxes for your privacy. Sender label reads only as a generic shipping name — no product details are visible from the outside.

7. Delivery & Signature

For orders containing tobacco products, the carrier may require an adult signature (18+) at delivery. If no one is available, the carrier will leave a redelivery notice or hold the package at the nearest depot.

8. Lost or Stolen Packages

Once a package is marked “delivered” by the carrier, responsibility transfers to the recipient. We recommend selecting a secure delivery address (work, depot, or apartment lobby) for high-value orders.

For packages marked delivered but not received, please first check with neighbours, building staff, and the carrier directly. If the package remains missing after 48 hours, contact us at info@qualitynativecigs.ca and we will assist with a carrier investigation.

9. Damaged Packages

If your package arrives damaged or items are broken, see our Damaged Package Replacement Policy for our reshipment process.

10. Contact

Quality Native — info@qualitynativecigs.ca